Got a new strip mall client in Buffalo and found something concerning. We pulled 18 months of billing history and found the service voltage issue started in 2012. Three of the 18 months show estimated reads with no true-up.
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Burnout in this business — how do you cope?
I''d recommend requesting the meter test records from Alliant Energy. That''s what cracked my case open.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with CenterPoint Energy.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Good thread. I want to emphasize what Stuart A said about billing periods. This comes up frequently and the correct approach is to always verify against the published tariff, never assume the bill is right.