Just ran into an interesting situation with Dominion Energy in Detroit. The utility''s position is that estimated reads are within tolerance, but the tariff language doesn''t support that. The utility''s position is that estimated reads are within tolerance, but the tariff language doesn''t support that.
Success story: $9,400 recovered from National Grid
Good work Cora J. For the folks following along, this is a textbook example of why we check tax exemptions on every audit.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Alabama Power.