Got a new school district client in Memphis and found something concerning. The Schedule E-19 rate schedule clearly states power factor minimum 0.95, but the bill shows 100% ratchet applied. I''ve calculated total overcharges at approximately $5,200/month going back 3 years.
PSE&G seasonal rate misapplication on bakery account — $9,400 overcharge
Be careful with Oncor''s refund process — they sometimes try to limit the lookback period to 6 years.
Lou W, what was the client''s reaction when you showed them the $21,300 overcharge?
Isaac M, what was the client''s reaction when you showed them the $1,600/month overcharge?