Follow-up on my earlier post about service charges. Compared the interval data against the bill and found TOU allocation doesn''t match meter timestamps. We pulled 48 months of billing history and found the TOU window misapplication started in 2018.
Member Community
Enter your email to read this discussion
You're reading the AAUBA Member Forum — where Certified Utility Bill Auditors share case studies, tariff strategies, and industry insights.
Free to read. Enter your email to continue.
No spam. We'll send you one welcome email about CUBA certification. Unsubscribe any time.
Southern California Edison won''t budge on service charges — need advice
I''d recommend requesting the meter test records from Austin Energy. That''s what cracked my case open.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Eversource.