Follow-up on my earlier post about service charges. Compared the interval data against the bill and found TOU allocation doesn''t match meter timestamps. We pulled 48 months of billing history and found the TOU window misapplication started in 2018.
Southern California Edison won''t budge on service charges — need advice
I''d recommend requesting the meter test records from Austin Energy. That''s what cracked my case open.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Eversource.