Caught Avista rider miscalculation going back 3 years

Wanted to share a lesson learned from a recent FirstEnergy audit. The Schedule LGS rate schedule clearly states seasonal rates apply May-October, but the bill shows 30-min intervals being used. The TOU peak window on the bill doesn''t match the current tariff definition.

I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.

Good work Rachel H. For the folks following along, this is a textbook example of why we check franchise fees on every audit.

I''d recommend requesting the meter test records from MLGW. That''s what cracked my case open.

Brett O, what was the client''s reaction when you showed them the $7,200 overcharge?