Wanted to share a lesson learned from a recent FirstEnergy audit. The Schedule LGS rate schedule clearly states seasonal rates apply May-October, but the bill shows 30-min intervals being used. The TOU peak window on the bill doesn''t match the current tariff definition.
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Caught Avista rider miscalculation going back 3 years
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Good work Rachel H. For the folks following along, this is a textbook example of why we check franchise fees on every audit.
I''d recommend requesting the meter test records from MLGW. That''s what cracked my case open.