Wanted to share a lesson learned from a recent APS audit. The TOU peak window on the bill doesn''t match the current tariff definition. The Schedule MGS rate schedule clearly states power factor minimum 0.95, but the bill shows no PF adjustment shown.
Just discovered service voltage issue at AEP Ohio client in Minneapolis
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Don''t forget to check the Rate BES effective dates — Portland General Electric backdated a rate change that caught me off guard.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with TVA.
Good thread. I want to emphasize what Brenda S said about TOU allocation. This comes up frequently and the correct approach is to always verify against the published tariff, never assume the bill is right.