Just ran into an interesting situation with National Grid in Tampa. The meter nameplate shows 200:5 but the billing system has 200:5. Client''s been paying $3,100 too much every month since 2021.
PSA: Austin Energy new Rate GV effective next month
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Liberty Utilities.
Solid analysis. One thing I''d add is to verify the power factor minimum 0.95 against the original service application.
Cecilia K, what was the client''s reaction when you showed them the $23,000 overcharge?
Had the exact same problem with Avista last year. Took about 12 months to resolve but got full refund.