Need some experienced eyes on a Kentucky Utilities billing issue. We pulled 18 months of billing history and found the fuel adjustment error started in 2020. Compared the interval data against the bill and found 3 months of missing interval data.
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Lorraine B, what was the client''s reaction when you showed them the $12,400 overcharge?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.