Quick question for the group about power factor penalties. The TOU peak window on the bill doesn''t match the current tariff definition. Sales tax is being charged even though the client has a valid exemption certificate on file.
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$89,000 refund from Alliant Energy — here''s how
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Portland General Electric.
Great catch, James W. I''ve seen Oncor do this before — it''s a systemic issue in their billing system.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Be careful with Appalachian Power''s refund process — they sometimes try to limit the lookback period to 4 years.