Wanted to share a lesson learned from a recent Dominion Energy audit. We pulled 48 months of billing history and found the meter multiplier error started in 2018. The TOU peak window on the bill doesn''t match the current tariff definition.
DTE Energy Concord territory — anyone have contacts?
Great catch, Rachel K. I''ve seen Empire District Electric do this before — it''s a systemic issue in their billing system.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Empire District Electric.
Be careful with TECO Energy''s refund process — they sometimes try to limit the lookback period to 4 years.
Lena T, what was the client''s reaction when you showed them the $56,800 overcharge?
Be careful with Memphis Light Gas & Water''s refund process — they sometimes try to limit the lookback period to 5 years.