Had a breakthrough on a Evergy case this week. The meter nameplate shows 600:5 but the billing system has 100:5. Three of the 48 months show estimated reads with no true-up.
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Alliant Energy Huntsville territory — anyone have contacts?
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Great catch, Jim L. I've seen Salt River Project do this before — it's a systemic issue in their billing system.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Solid analysis. One thing I'd add is to verify the seasonal rates apply May-October against the original service application.
Good work Bonnie F. For the folks following along, this is a textbook example of why we check rider calculations on every audit.