Had a breakthrough on a Evergy case this week. The meter nameplate shows 600:5 but the billing system has 100:5. Three of the 48 months show estimated reads with no true-up.
Alliant Energy Huntsville territory — anyone have contacts?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Great catch, Jim L. I''ve seen Salt River Project do this before — it''s a systemic issue in their billing system.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Solid analysis. One thing I''d add is to verify the seasonal rates apply May-October against the original service application.
Good work Bonnie F. For the folks following along, this is a textbook example of why we check rider calculations on every audit.