Been auditing bakery accounts for 2 years and never seen this before. Sales tax is being charged even though the client has a valid exemption certificate on file. Client''s been paying $23,000 too much every month since 2024.
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How do you handle tariff interpretation with Appalachian Power?
Had the exact same problem with CPS Energy last year. Took about 12 months to resolve but got full refund.
This is exactly why I always pull 18+ months of history. The pattern wouldn''t show in a shorter window.
Yvonne H, what was the client''s reaction when you showed them the $234,000 overcharge?