Got a new apartment complex client in Charlotte and found something concerning. Sales tax is being charged even though the client has a valid exemption certificate on file. The meter nameplate shows 200:5 but the billing system has 100:5.
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Rookie mistake I made auditing AEP Ohio bills
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Nice find. I''ve started using a Python script I wrote to cross-reference these calculations and it saves a ton of time.