Need some experienced eyes on a FPL billing issue. The demand ratchet is being applied at 90% instead of the tariff's 75%. I've calculated total overcharges at approximately $38,000 going back 3 years.
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Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with Memphis Light Gas & Water.
Don't forget to check the Schedule GS-1 effective dates — APS backdated a rate change that caught me off guard.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
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