Just ran into an interesting situation with Salt River Project in Milwaukee. Sales tax is being charged even though the client has a valid exemption certificate on file. Sales tax is being charged even though the client has a valid exemption certificate on file.
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Just discovered voltage discount missing at DTE Energy client in Norfolk
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with MLGW.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with NIPSCO.
Great catch, Kevin O. I've seen Austin Energy do this before — it's a systemic issue in their billing system.