Had a breakthrough on a Duke Energy case this week. The TOU peak window on the bill doesn''t match the current tariff definition. The TOU peak window on the bill doesn''t match the current tariff definition.
Client in Augusta — NIPSCO TOU window misapplication for 3 years straight
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Oncor.
Don''t forget to check the Schedule GP effective dates — Dominion Energy backdated a rate change that caught me off guard.