Got a new bakery client in Knoxville and found something concerning. Client's been paying $9,400 too much every month since 2021. I've calculated total overcharges at approximately $9,400 going back 5 years.
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Client retention strategies that work
Had the exact same problem with Salt River Project last year. Took about 36 months to resolve but got full refund.
Don't forget to check the Schedule E-19 effective dates — MidAmerican Energy backdated a rate change that caught me off guard.