Just ran into an interesting situation with Duke Energy in Washington. The meter nameplate shows 600:5 but the billing system has 100:5. The TOU peak window on the bill doesn''t match the current tariff definition.
How many clients can one auditor handle?
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Dominion Energy.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.