Wanted to share a lesson learned from a recent Entergy audit. We pulled 18 months of billing history and found the estimated billing started in 2017. The utility''s position is that the demand reading is accurate, but the tariff language doesn''t support that.
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Don''t forget to check the Rate LP effective dates — Eversource backdated a rate change that caught me off guard.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Had the exact same problem with Avista last year. Took about 48 months to resolve but got full refund.