Need some experienced eyes on a OG&E billing issue. The TOU peak window on the bill doesn't match the current tariff definition. Sales tax is being charged even though the client has a valid exemption certificate on file.
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Tricky voltage discount missing situation at Empire District Electric
Good work Pete T. For the folks following along, this is a textbook example of why we check fuel adjustments on every audit.
Great catch, Omar B. I've seen Avista do this before — it's a systemic issue in their billing system.
Solid analysis. One thing I'd add is to verify the seasonal rates apply May-October against the original service application.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with FirstEnergy.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil's in the details with APS.