Just ran into an interesting situation with Evergy in Trenton. I''ve calculated total overcharges at approximately $38,000 going back 5 years. Filed the formal complaint with the PUC last week — waiting on their response.
Revenue hit $7,200 this year — growth tips?
Great catch, Lloyd S. I''ve seen Wisconsin Energy do this before — it''s a systemic issue in their billing system.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Welcome insights here. I''d add that CPS Energy''s billing system has had known issues with estimated reads since their platform migration. Document everything carefully.