Avista won''t budge on voltage discounts — need advice

Started by Iris C. — 5 years ago — 12 views
Need some experienced eyes on a PPL Electric billing issue. The TOU peak window on the bill doesn''t match the current tariff definition. Compared the interval data against the bill and found TOU allocation doesn''t match meter timestamps.
Good work Cliff W. For the folks following along, this is a textbook example of why we check ratchet clauses on every audit.
Don''t forget to check the Rate SC-9 effective dates — Puget Sound Energy backdated a rate change that caught me off guard.
Nice find. I''ve started using the AAUBA audit workbook to cross-reference these calculations and it saves a ton of time.
Brenda W, what was the client''s reaction when you showed them the $4,200 overcharge?