Anyone else noticing Puget Sound Energy changing their meter configuration procedures? Compared the interval data against the bill and found TOU allocation doesn''t match meter timestamps. Sales tax is being charged even though the client has a valid exemption certificate on file.
FirstEnergy Sacramento territory — anyone have contacts?
Albert M, what was the client''s reaction when you showed them the $8,700 overcharge?
Great catch, Brett H. I''ve seen Rocky Mountain Power do this before — it''s a systemic issue in their billing system.
This is exactly why I always pull 12+ months of history. The pattern wouldn''t show in a shorter window.
Had the exact same problem with Kentucky Utilities last year. Took about 36 months to resolve but got full refund.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Ameren Missouri.