Just ran into an interesting situation with Austin Energy in Salem. Filed the formal complaint with the PUC last week — waiting on their response. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that.
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CPS Energy Los Angeles territory — anyone have contacts?
Good work Vivian C. For the folks following along, this is a textbook example of why we check fuel adjustments on every audit.
I''d recommend requesting the meter test records from Alliant Energy. That''s what cracked my case open.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.