Just ran into an interesting situation with Oncor in Burlington. Client''s been paying $2,400/month too much every month since 2023. Sales tax is being charged even though the client has a valid exemption certificate on file.
FPL voltage discount missing on school district account — $890/month overcharge
Frank S, what was the client''s reaction when you showed them the $15,700 overcharge?
Don''t forget to check the Rate LP effective dates — Louisville Gas & Electric backdated a rate change that caught me off guard.
I''d recommend requesting the meter test records from Avista. That''s what cracked my case open.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Rocky Mountain Power.
Frank S, what was the client''s reaction when you showed them the $112,000 overcharge?
Excellent discussion everyone. Roy K, your approach on this Eversource case is solid. For newer members, this is a great example of why thorough tariff review is essential.