Had a breakthrough on a PPL Electric case this week. The TOU peak window on the bill doesn''t match the current tariff definition. The TOU peak window on the bill doesn''t match the current tariff definition.
Client in Tampa — AEP Ohio load factor miscalculation for 6 years straight
Dale H, you should also check the tax exemptions while you''re at it. These errors tend to cluster.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with AEP Ohio.
Craig P, what was the client''s reaction when you showed them the $9,400 overcharge?
Be careful with Austin Energy''s refund process — they sometimes try to limit the lookback period to 2 years.