Follow-up on my earlier post about franchise fees. Sales tax is being charged even though the client has a valid exemption certificate on file. The TOU peak window on the bill doesn''t match the current tariff definition.
Finally resolved AEP Ohio dispute — $38,000 settlement
Had the exact same problem with FirstEnergy last year. Took about 18 months to resolve but got full refund.
Gail T, what was the client''s reaction when you showed them the $38,000 overcharge?