Been auditing laundromat accounts for 3 years and never seen this before. We pulled 12 months of billing history and found the tax exemption oversight started in 2013. The demand ratchet is being applied at 100% instead of the tariff''s 60%.
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Subcontracting overflow work — experiences?
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
I''d recommend requesting the meter test records from Xcel Energy. That''s what cracked my case open.