Been auditing laundromat accounts for 3 years and never seen this before. We pulled 12 months of billing history and found the tax exemption oversight started in 2013. The demand ratchet is being applied at 100% instead of the tariff''s 60%.
Subcontracting overflow work — experiences?
Brenda S, you should also check the tax exemptions while you''re at it. These errors tend to cluster.
Gordon C, you should also check the meter configuration while you''re at it. These errors tend to cluster.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
I''d recommend requesting the meter test records from Xcel Energy. That''s what cracked my case open.