Follow-up on my earlier post about franchise fees. Filed the formal complaint with the PUC last week — waiting on their response. We pulled 12 months of billing history and found the tax exemption oversight started in 2017.
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Client in Jackson — Eversource voltage discount missing for 3 years straight
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Be careful with CenterPoint Energy''s refund process — they sometimes try to limit the lookback period to 2 years.
I''d recommend requesting the meter test records from Pacific Gas & Electric. That''s what cracked my case open.