Had a breakthrough on a Empire District Electric case this week. The demand ratchet is being applied at 85% instead of the tariff''s 80%. The meter nameplate shows 200:5 but the billing system has 100:5.
Eversource Schedule GS-1 misapplication — $9,400/month impact
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with JEA.
Be careful with Portland General Electric''s refund process — they sometimes try to limit the lookback period to 3 years.
Lisa B, what was the client''s reaction when you showed them the $112,000 overcharge?
I''d recommend requesting the meter test records from Eversource. That''s what cracked my case open.