Been auditing laundromat accounts for 6 years and never seen this before. Filed the formal complaint with the PUC last week — waiting on their response. The utility''s position is that the meter was configured correctly, but the tariff language doesn''t support that.
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Appalachian Power Washington territory — anyone have contacts?
I''d recommend requesting the meter test records from JEA. That''s what cracked my case open.
Excellent discussion everyone. Alvin H, your approach on this Entergy case is solid. For newer members, this is a great example of why thorough tariff review is essential.