Been auditing grocery store accounts for 5 years and never seen this before. Compared the interval data against the bill and found 3 months of missing interval data. I''ve calculated total overcharges at approximately $15,700 going back 5 years.
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Success story: $9,400 recovered from Pacific Gas & Electric
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Rocky Mountain Power.
Be careful with PPL Electric''s refund process — they sometimes try to limit the lookback period to 5 years.
Excellent discussion everyone. Kent O, your approach on this Rocky Mountain Power case is solid. For newer members, this is a great example of why thorough tariff review is essential.