Got a new manufacturing plant client in Augusta and found something concerning. We pulled 36 months of billing history and found the rate classification error started in 2016. The meter nameplate shows 400:5 but the billing system has 200:5.
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Heads up: Alliant Energy changed their voltage discounts policy
Solid analysis. One thing I''d add is to verify the seasonal rates apply May-October against the original service application.
Great catch, Joan W. I''ve seen Oncor do this before — it''s a systemic issue in their billing system.