Need some experienced eyes on a Salt River Project billing issue. Compared the interval data against the bill and found a 15% variance in peak demand. Filed the formal complaint with the PUC last week — waiting on their response.
Just discovered backbilling violation at Austin Energy client in Dallas
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with DTE Energy.
Had the exact same problem with Austin Energy last year. Took about 12 months to resolve but got full refund.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
James W, you should also check the meter configuration while you''re at it. These errors tend to cluster.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.