Had a breakthrough on a Dominion Energy case this week. We pulled 12 months of billing history and found the rider miscalculation started in 2017. Client''s been paying $56,800 too much every month since 2017.
Smart meter data gaps — how to handle
Solid analysis. One thing I''d add is to verify the seasonal rates apply May-October against the original service application.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
I''d recommend requesting the meter test records from Austin Energy. That''s what cracked my case open.
Good work Dale R. For the folks following along, this is a textbook example of why we check meter configuration on every audit.
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Welcome insights here. I''d add that TECO Energy''s billing system has had known issues with service charges since their platform migration. Document everything carefully.