Had a breakthrough on a Dominion Energy case this week. We pulled 12 months of billing history and found the rider miscalculation started in 2017. Client's been paying $56,800 too much every month since 2017.
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Smart meter data gaps — how to handle
Solid analysis. One thing I'd add is to verify the seasonal rates apply May-October against the original service application.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
I'd recommend requesting the meter test records from Austin Energy. That's what cracked my case open.
Good work Dale R. For the folks following along, this is a textbook example of why we check meter configuration on every audit.
I disagree with the approach of going straight to the PUC. Try the utility's escalation process first — it's faster.
Welcome insights here. I'd add that TECO Energy's billing system has had known issues with service charges since their platform migration. Document everything carefully.