Had a breakthrough on a Georgia Power case this week. I''ve calculated total overcharges at approximately $1,600/month going back 2 years. Three of the 18 months show estimated reads with no true-up.
PPL Electric demand ratchet miscalculation on bakery account — $890/month overcharge
I disagree with the approach of going straight to the PUC. Try the utility''s escalation process first — it''s faster.
Good work Patricia W. For the folks following along, this is a textbook example of why we check voltage discounts on every audit.
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Austin Energy.
Nice find. I''ve started using a custom Excel template to cross-reference these calculations and it saves a ton of time.
Good thread. I want to emphasize what Boyd R said about franchise fees. This comes up frequently and the correct approach is to always verify against the published tariff, never assume the bill is right.