Quick question for the group about meter configuration. We pulled 18 months of billing history and found the backbilling violation started in 2013. The demand ratchet is being applied at 80% instead of the tariff''s 70%.
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TECO Energy demand ratchet miscalculation on auto repair shop account — $15,700 overcharge
Pro tip: ask for the billing determinant detail, not just the bill summary. The devil''s in the details with Avista.
Great catch, Norm R. I''ve seen Rocky Mountain Power do this before — it''s a systemic issue in their billing system.
Reggie H, what was the client''s reaction when you showed them the $7,200 overcharge?