Quick question for the group about ratchet clauses. The utility''s position is that the rate change was communicated, but the tariff language doesn''t support that. The utility''s position is that the rate change was communicated, but the tariff language doesn''t support that.
Liberty Utilities AMI data portal — tips and tricks
Great catch, Victor T. I''ve seen Avista do this before — it''s a systemic issue in their billing system.
Marcus, you should also check the rider calculations while you''re at it. These errors tend to cluster.
Had the exact same problem with National Grid last year. Took about 24 months to resolve but got full refund.