Southern California Edison implemented their new TOU rates in January and I'm seeing consistent billing errors on Schedule TOU-GS-2-B. The new peak hours are 4-9 PM but their system is still applying some charges using the old 2-8 PM window. Has anyone else caught this? Working three different commercial accounts where this is happening.
SoCal Edison 2024 rate changes - anyone seeing billing issues?
Haven't seen that specific issue in Colorado but it sounds exactly like what Xcel did when they changed their TOU windows in 2022. The billing system programmers often miss these details during rate implementations. Have you contacted SCE directly or just filing for refunds?
Going straight to refund requests. SCE customer service has been useless - they keep insisting the bills are correct even when I show them their own tariff language. Already recovered $12,400 for one client and have two more audits in progress. This could be affecting thousands of accounts.
Gordon, I'd document everything and consider filing a complaint with the CPUC if you're seeing systematic errors. When billing systems are programmed wrong it usually affects entire customer classes. The recovery potential could be huge but you might need regulatory pressure to get SCE to acknowledge the problem and fix it system-wide.
Good advice Randy. I've got documentation on six accounts now showing the same TOU calculation error. Planning to file a formal complaint next week. The interesting thing is SCE's own website shows the correct peak hours but their bills are using different windows. Classic implementation failure.