Quick question for my Arkansas colleagues. I've got a case where a customer was overbilled by both Entergy Arkansas (IOU) and their local municipal utility for overlapping service territory issues. The amounts are substantial - about $23,000 from Entergy and $8,900 from the municipal. Do municipal utilities in Arkansas follow the same 3-year statute of limitations as the IOUs or do they have their own rules?
Arkansas statute question - municipal vs IOU differences?
Bob, municipal utilities in Arkansas generally follow Arkansas Code 16-56-111 which gives you 3 years for contract actions. However, some cities have their own ordinances that might be more restrictive. Which municipal are you dealing with? I've seen Little Rock Electric and Conway Corp both try to claim shorter periods in their terms of service.
It's actually Russellville Electric. The customer has been getting billed by both utilities for the same meter for over 4 years due to a boundary dispute that was never resolved. Helen, I'll check their terms of service but the 3-year state statute should probably override any shorter municipal limits, right?