Got a 120-unit complex in Knoxville on KUB master meter and the allocation method is completely screwed up. They're using outdated sq footage from 1987 that doesn't account for the renovated units with added electric heat pumps. Building owner is fighting $14,000 in back-charges from incorrect allocations over 18 months. Anyone dealt with KUB on correcting allocation factors for master-metered properties? Their customer service keeps bouncing me between departments.
KUB master meter allocation nightmare - need advice
Terry, I feel your pain. Had similar issues with CPS Energy here in San Antonio on a 80-unit complex. The key is getting an engineer to certify the actual electrical loads and HVAC capacity for each unit type. KUB should accept updated allocation factors if properly documented. Start with their commercial accounts department, not residential customer service. They have a specific process for master meter allocation adjustments.
What tariff schedule is this under? Indianapolis Power & Light has specific language in their Schedule MG-1 about allocation method changes. You might need to file a formal complaint with the Tennessee Public Utilities Commission if KUB won't cooperate. Document everything - the incorrect allocations, tenant complaints, actual usage patterns if you can get submetering data.
Terry, check if KUB allows ratio utility billing systems (RUBS) as an alternative to pure square footage. Duke Energy in Charlotte permits property managers to use a combination of factors - sq ft, occupancy, and actual usage history. Might be worth proposing a hybrid allocation method that's more equitable for your tenant mix.
Had this exact situation with Ameren Missouri on a mixed-use building in St. Louis. The breakthrough came when we got the property's electrical contractor to provide load calculations for each unit showing the actual connected load differences. Ameren accepted a weighted allocation based on connected load rather than just square footage. Saved the owner about $8,000 in disputed charges.
Check KUB's tariff for master meter service - there should be specific language about allocation methodology changes. PSE&G here in New Jersey requires 30 days written notice and engineering documentation. Also verify if the building has any individual meters that could provide baseline data to support your allocation adjustment request.
Update - finally got through to KUB's commercial engineering group. They're requiring a full electrical load study by a PE, but they will retroactively adjust allocations back 24 months if the study shows significant discrepancies. Getting quotes now from electrical engineers. Thanks for all the advice, especially the tip about connected load vs square footage.
That's great progress Terry. For future reference, TXU Energy in Dallas has been more flexible lately on allocation adjustments - they'll accept certified utility consumption data from similar properties as supporting evidence. Keep us posted on how the load study turns out, this could help others facing similar KUB issues.