My go-to person at Xcel Energy just retired after 25 years. She knew every rate schedule inside and out and was always fair about adjustments. Her replacement seems nice but is completely green. Does anyone have contacts at Xcel Colorado that they'd recommend? I've got several complex commercial audits pending and need someone who understands Schedule SG and the demand ratchet provisions.
Xcel Energy contact retired - any referrals for Colorado?
Don't have Colorado contacts but I feel your pain. Lost my best contact at NorthWestern Energy last year to retirement. These institutional knowledge gaps are brutal. Maybe try reaching out to their regulatory affairs department? They sometimes know who the real experts are in billing.
Carl, I don't have specific Colorado contacts at Xcel, but I'd suggest asking your retired contact if she can make an introduction. Retirees often stay in touch and are usually happy to help smooth transitions. Also, LinkedIn might help you find senior people in their commercial billing department who've been around a while.