Working on a Schedule PL-1 billing error for a client in Savannah - clear overcharge of $18,000 due to incorrect demand billing. Georgia Power rep insists she needs to do an on-site visit before processing any adjustment over $5,000. This seems excessive for what should be a straightforward tariff calculation fix. Is this normal protocol or is she just being difficult? The meter data clearly shows the error and I've provided detailed calculations.
Georgia Power rep insists on site visits for every adjustment - normal?
Eleanor - I've dealt with Georgia Power for years here in Atlanta and they definitely got more strict about site visits after some big fraud case in 2013. For adjustments over $10K they almost always want eyes on the facility now. It's annoying but not personal. Usually takes 2-3 weeks to schedule but they do honor legitimate billing errors once they verify everything checks out.
CPS Energy in San Antonio has similar policies but their threshold is $25K. Eighteen grand would definitely trigger a visit here too. The good news is they're usually pretty efficient about it once they schedule. Just factor the extra time into your client expectations.
Update - they came out yesterday and confirmed the billing error within 30 minutes. Adjustment should be processed next billing cycle. Thanks for the perspective - helps to know this is standard practice now rather than just bureaucratic hassle.