Louisville Gas & Electric screwed up royally on one of my manufacturing clients. They had overlapping billing periods in August - got charged for September 1-5 on both the August and September bills. Client is on rate schedule TS and the duplicate demand charges alone were $4,200. LG&E is claiming it was a "meter reading error" but this is the third time I've seen this exact same issue. Anyone else dealing with LG&E billing period overlaps?
LG&E overlapping billing periods - $4K overcharge
Steve, I had the exact same issue with a different client last month. Five days of overlap, double-charged on demand and energy. LG&E's billing system is clearly glitched but they're slow to admit it. I had to escalate to a supervisor to get the $2,800 credit processed. Document everything and don't accept their first "no."
Jack, good to know I'm not alone on this. My client's bill showed meter readings that don't even make sense - how do you read the same meter twice in one day? I've escalated to the PSC already. LG&E needs to fix their billing system and stop making customers pay for their incompetence.
Had a Cincinnati client with Duke Energy pull the same stunt. Four days of overlap between June and July bills. The energy charges were bad enough, but the double demand hit was brutal - $3,100 extra. Took two months of fighting but Duke finally admitted fault and issued credits with interest.
Chuck, at least Duke admitted fault eventually. LG&E is still claiming this was a "one-time system glitch" even though multiple auditors are reporting the same problem. I'm keeping detailed records of all these cases to show a pattern when I file the formal complaint.
Pattern is right. This is the fourth LG&E overlap case I've handled this year. Someone needs to audit their entire billing system. These aren't isolated incidents - it's systematic failure that's costing customers thousands.
Update: LG&E supervisor finally called back. They're issuing a $4,200 credit and claim they've "identified and fixed the billing system issue." We'll see if that's actually true or just more corporate BS. Still filing the PSC complaint to make sure this gets proper attention.
Steve, document everything about their "fix." Xcel Energy told me the same thing about a proration issue in Denver, then three more clients got hit the next month. These utilities love to claim they fixed problems that keep happening.
Scott, absolutely. I'm keeping detailed records and will be watching all my LG&E clients extra carefully over the next few months. If this "fix" doesn't hold, the PSC complaint will have even more ammunition.
Great work documenting this pattern, Steve. I've seen similar overlapping period issues with MLGW here in Memphis. Utilities seem to think they can get away with billing system "glitches" that always benefit them, never the customer. Keep fighting the good fight.
Thanks Randy. That's exactly right - these "errors" never seem to favor the customer. I'll keep everyone posted on whether LG&E's fix actually works. My guess is we'll be having this same conversation again in a few months.