This is driving me crazy. FPL client here in Tallahassee got billed for 47 days (July 15 - August 30) but they calculated all the rate components using 30-day factors. The demand charge alone is screwed up - they took the peak KW and multiplied by the standard monthly rate instead of prorating for 47 days. Energy usage shows 47 days worth but priced wrong. Bill total is $3,240 when it should be around $2,850 based on proper daily calculations. Anyone dealt with FPL's billing department on proration errors?
Florida Power & Light proration nightmare - 47 days charged as 30
Rosemary, I've seen Entergy Louisiana do the exact same thing. They bill for actual days but use standard 30-day rate calculations. The error is usually in their billing system software - it doesn't automatically adjust rate factors for non-standard periods.
Georgia Power has this problem too. The trick is demanding they show you the tariff language on proration methodology. Most tariffs require daily rate calculations for periods over 35 days or under 25 days.
TVA territory here - same issue last month. 44-day bill priced as 30 days. Filed with Tennessee Public Service Commission and got $420 credited within 30 days. FPL should have similar oversight.
MLGW in Memphis had this glitch in their system for months. Rosemary, check if FPL recently upgraded their billing software - that's usually when these proration errors start showing up.
Marie was right about the billing system. Talked to FPL and they admitted a software update in July caused proration calculation errors. They're reviewing all bills from that period. Still fighting for the $390 difference though.
PG&E went through this same mess in 2013. Took class action pressure to get them to fix their system and issue credits. Document everything and consider filing with Florida PSC if they won't cooperate.
ComEd had identical issues after their smart meter rollout. The new meters were recording daily data but their billing system was still using monthly averages. Massive headache for everyone.
Ohio Edison - same problem, same timeframe. These utilities are all using the same crappy billing software vendors. Rosemary, push for interest on the overcharge amount too.
Seattle City Light requires daily proration for any period outside 28-33 days. Check Florida regulations - most states have similar requirements that FPL is probably violating.
Victory! FPL finally credited the full $390 plus $15 interest after I filed a formal complaint with Florida PSC. Took two months but persistence paid off. Thanks everyone for the guidance!
Great outcome Rosemary! This is exactly why we need to document these billing system failures. I've seen similar proration issues with MLGW here in Memphis. Always demand proper daily calculations and don't accept their "standard monthly" excuses.