Just caught a major error on one of my Newark industrial clients. PSE&G meter reader has been recording the wrong multiplier for 14 months - using 240 instead of 40. This resulted in massive overbilling totaling $23,847. The client is on Rate Schedule GLP-TOU and their bills looked astronomical compared to similar facilities. Took me three site visits to figure out the actual meter multiplier was different from what was being billed. Has anyone dealt with PSE&G on multiplier correction claims? Their initial response was pretty dismissive.
PSE&G meter reader recorded wrong multiplier - $23K overbilling
Tony, that's a massive error! Document everything with photos of the actual meter nameplate showing the correct multiplier. Duke Energy had similar issues here in Charlotte a few years back. The key is proving when the error started and demanding full refund plus interest. Don't let them claim it was the customer's responsibility to catch it.
In California we see CT/PT multiplier errors fairly often with PG&E. The utilities usually try to limit refunds to 6 months but you can fight for the full period if you have documentation. File a formal dispute and reference their tariff requirements for accurate billing. $23K is definitely worth the fight!
Had a similar case with OG&E in Tulsa - wrong multiplier for 8 months on a hospital account. The utility initially offered only 3 months credit but we pushed back hard with documentation and got the full refund. Key is showing the error was clearly on their end, not a meter change or equipment modification.
Check if PSE&G has any quality control procedures for multiplier verification. In Virginia, Dominion is supposed to verify multipliers annually but they don't always do it. If they missed required verification, that strengthens your case for full restitution.
Tony, make sure you're also checking the demand billing impact. Wrong multipliers don't just affect energy charges - they can mess up demand calculations too. On a GLP-TOU account that could be significant additional money.
Good point Jim. The demand overbilling was actually another $4,200. PSE&G finally agreed to full credit after I provided photos of meter nameplate, historical usage analysis, and threatened BPU complaint. Total refund was $28,047 plus interest. Thanks for all the advice everyone!
Excellent work Tony! These multiplier errors are more common than utilities want to admit. Important reminder for everyone - always verify the meter multiplier matches what's being billed, especially on new accounts or after meter changes. A quick site visit can save thousands.