Anyone else dealing with Evergy's leap year billing mess? February 2024 had 29 days but their billing system apparently didn't get the memo. All my commercial accounts got 28-day billing periods with full monthly charges. One Schedule LGS customer paid $3,847 customer charge for 28 days instead of the prorated $3,735 for 29 days. Small difference per account but multiply across thousands of customers and Evergy pocketed serious money from the leap day they didn't bill for.
Evergy leap year billing disaster February 2024
Carl, that's a classic Y2K-style programming bug. Billing systems often hardcode February as 28 days and someone forgot to update for leap years. I've seen this before with smaller utilities but Evergy should have caught it in testing. The Kansas Corporation Commission will want to know how many customers were affected and why their quality control didn't prevent systematic underbilling of service days.
This is exactly why utilities need better billing system audits. SCE had a similar leap year glitch in 2020 but caught it before bills went out. Evergy clearly doesn't have adequate quality control procedures. Carl, have you calculated the total underbilled days across your client base? Even small per-account differences add up to massive utility windfalls when spread across their entire customer base.