Client in Rochester got a 29-day NYSEG bill in January followed by a 35-day bill in February. Totals seem high but I'm not sure if this is just calendar adjustment or something more systematic. Anyone seeing similar patterns with NYSEG lately? Customer is on Service Class 2 if that helps.
NYSEG 29-day bill followed by 35-day bill - what gives?
Tom, I haven't worked with NYSEG directly but that 6-day swing seems pretty extreme for back-to-back cycles. Here in Memphis with MLGW we occasionally see 4-5 day variations but usually not that dramatic. Did they change meter reading routes or have weather-related delays?
Randy, good point about weather delays. We had some pretty nasty storms in late January that could have affected meter reading schedules. I'll check with the customer about any service interruptions or late meter readings during that period.
That's probably it then. The winter storm that hit the northeast in late January caused all kinds of billing disruptions. I'd calculate the daily usage and cost for both periods to see if they're consistent. If the math works out, it's just a scheduling issue.
We saw similar issues with Green Mountain Power here in Vermont after that same storm system. Lots of irregular billing periods in February as they caught up on delayed meter readings. The key is making sure they didn't double-count any days between the cycles.