Small casino client in Las Vegas getting estimated bills for 4 months even though the meter is easily accessible and reads properly when I check it myself. Called NV Energy three times and they claim the meter reader 'couldn't access the location' but I walk right up to it. Security cameras show no utility trucks during the supposed read dates. Are they just making up excuses to avoid sending readers out? This seems like straight up fraud to me.
NV Energy estimates when meter reads fine - lazy or fraud?
Kim, Georgia Power tried similar tricks during the recession. They cut meter reader staff but didn't adjust their billing practices. Instead of admitting they couldn't read meters timely, they made up access issues. Document everything - photos of the accessible meter, security camera footage, everything. The Nevada PUC takes falsified records seriously.
This is common when utilities downsize operations. PG&E did mass layoffs of meter readers in 2013 and started estimating everything while claiming access problems. The issue is their performance metrics still require certain reading percentages, so they lie about attempting reads rather than admit staffing shortages. File a formal complaint and demand explanation for each 'failed access' attempt.
Had this exact situation with Entergy Arkansas in 2012. Turned out they fired half their meter readers but kept billing like normal. The 'access issues' were complete fiction. Nevada PUC should audit NV Energy's meter reading performance versus staffing levels. If they don't have enough readers, they need to hire more or admit the problem, not lie to customers.