Won a $31K dispute with ConEd for incorrect demand billing over 18 months. They agreed we were right but now they're saying they can only issue bill credits, not a refund check. Client needs the cash for operations. Can they legally force us to take credits?
ConEd refusing refund - demanding we accept bill credits instead
That's BS Tony. New York PSC rules require cash refunds for overbilling disputes when the customer requests it. ConEd is just being difficult because they don't want to cut a check that size. File a complaint with the PSC and cite 16 NYCRR 11.17.
Thanks Mike! Filed the PSC complaint this morning. ConEd called 3 hours later saying they'd issue the refund check within 30 days. Amazing how fast they move when the PSC gets involved.